Refund policy

Refund Policy

All Brookby Herbs products are covered by a 100% Money Back Guarantee so there is no risk involved in trying these safe alternative products to enhance an animal's health and well being.

The Brookby Herbs team happily stand behind all of their products and are confident that animals will enjoy the benefits as much as their owners do. If for any reason a customer is unhappy with any of the products Brookby Herbs will happily provide a full refund. If any animal dislikes the herbs, the purchase price will again be fully refunded.

How to return your item 
Use the original courier bag you received your item in to repackage and send back to us at our distribution centre. To return your product, you should mail your product to:

Brookby Herbs, 546 North Road,RD 2,Papakura 2582

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for exchanged product to reach you may vary.

Refunds will be credited back using the original payment method or direct to your bank.

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